Our Shipping & Returns Policy was last updated on 8/11/2022

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

• "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to West End Cigars
• "Goods" refers to the items offered for sale on the Service.
• "Orders" means a request by You to purchase Goods from Us.
• "Service" refers to the Website.
• "Website" refers to West End Cigars, accessible from https://www.westendcigar.com/
• "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at West End Cigars. The following terms and conditions constitute our Shipping Policy. This Shipping was generated by TermsFeed Shipping Policy Template

Domestic Shipping Policy

All orders will ship through USPS or UPS. We do not ship to anyone under the age of 21. 

We do not ship or sell products to Maryland, Ohio, Pennsylvania, South Dakota or Utah.

We do not ship any flavored tobacco products to Massachusetts.

We do not ship small cigars to Connecticut, Maine, Maryland, Pennsylvania, Vermont, or Washington.

 

Shipment processing times

All Orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout through easypost. You can access their website here.

Shipping to states where adult signature is required by government regulation may be subject to additional fees

Overnight delivery is only available for Orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Oversized items may incur additional shipping charges and we will notify if there are any issues.

Lighters will ship without butane.

Shipment to P.O. boxes

West End Cigars does not ship to P.O Boxes

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

West End Cigars is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

West End Cigars is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Our Shipping Policy was last updated on 08/11/2022

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

• By visiting this page on our website: https://www.westendcigar.com/
• By sending us an email: [email protected]

 

 

Return Policy

Thank you for shopping at West End Cigars.

The following is applicable for any products that You purchased with Us.

Order Cancellation

If you need to cancel your order for any reason, please give us a call at (501)425-1186 as soon as possible.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

10720 N Rodney Parham Rd. #A7

Little Rock, AR 72212

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By visiting this page on our website: https://www.westendcigar.com/
• By sending us an email: [email protected]